Fake reviews - Never trust TRUSTPILOT! -

Trustpilot please get in touch!

Dear Peter Holten Mühlmann,

We are writing to you for the third time in an existentially important matter. We urgently need your personal support, because our company SHR Germany, based in Germany, is increasingly becoming a "victim" of negative fake reviews on your portal. You know yourself that for a high willingness to buy, the reputation of a company is just as important as the quality of its service and products. It is astonishing that we do not receive any /support or reaction from your side or at least from one of your employees.

Apparently, some competitors like to damage our so far very successful company with bought and faked reviews and to push it out of the market. If this continues, we are threatened with insolvency. By the way, 180 jobs and apprenticeships are still affected by this, which we have already pointed out to you several times. Since you continue to pay no attention to us and are obviously only busy with your own company figures, we saw no other way than to describe our problem under the link https://trustpilot.shop/ and to make it public. We have already pointed this out to you several times. We have not received any "sign of life" from Trustpilot. And so one of our employees travelled to your headquarters in Denmark to speak directly, or rather to appeal to your social responsibility as an entrepreneur.

After this all-day visit to Copenhagen, we are seriously wondering, if you exist, where you and your company exist, Mr Holten Mühlmann. At any rate, we found nothing and almost no one at the orphaned, unsightly address of Trustpilot, Pilestræde 58 1112 Copenhagen. Only an employee who gave us interesting insights into Trustpilot's business practices. You can also read our travel and experience report at: https://trustpilot.shop/index.php.

And now, for the fourth time, we remain with a small spark of hope for a long overdue answer from you.

with best regards from Germany

SHR Germany GmbH Team

Fake reviews! Fake company headquarters?

After Trustpilot apparently does not want to talk to us and does not respond to any e-mail, one of our colleagues set off for the capital of Denmark. His mission: to visit Trustpilot's headquarters in Copenhagen and ask for a meeting to finally delete the fake reviews about our company.

The result of his trip was impressive in many ways and made us doubly wonder if everything is above board here. Please scroll down to our picture report: "Abandoned and barren: Welcome to Trustpilot in Denmark" and wonder along with us.

We wish you interesting reading!

Dear Mr Peter Holten Mühlmann,

we urgently need your personal support, because your company "Trustpilot" may not have taken our first "call for help" seriously enough. That is the reason why today we are writing to you directly as the owner and entrepreneur. Because our company SHR Germany, based in Germany, is increasingly becoming a "victim" of negative fake reviews on your portal. You know yourself that for a high willingness to buy, the reputation of a company is just as important as the quality of its service and products.

Apparently, some competitors like to damage our so far very successful company with bought and faked reviews and to push it out of the market. If this continues, we are threatened with insolvency. This will affect more than 180 jobs and apprenticeships.

Since you have not listened to us so far, we saw no other way than to describe our problem under the link https://trustpilot.shop/ and make it public.

The entire SHR team, staff and management, urgently appeal to your willingness to help and politely request that you speak to us as soon as possible, send a statement to our website and support us. We are running out of time.

Thank you for your understanding!

On behalf of the entire SHR Germany team

Dear Trustpilot Team,

Thank you for responding and replying to our website but in reality you are not helping us. You only have excuses and continue to coerce us to stay on your platform.

We at SHR Germany find what you are doing very unserious!

We do not want to have anything to do with Trustpilot and ask you again to leave us alone and remove us from your platform.
At this point, we ask all readers who have already had negative experiences with Trustpilot to recommend lawyers to us. From now on, we will report in detail about all events and about Trustpilot's behaviour towards us.

We will also inform you about legal steps and successful lawyers who support us in our fight against Trustpilot.

SHR Germany has economic losses because of Trustpilot and if this platform continues to refuse to remove the profile, we will sue Trustpilot for damages!

What Trustpilot is doing is simply a power play!

Nobody has given this company the right to create a rating portal against our will -but with our name- and force us to cooperate!

We will organize a demonstration in front of Trustpilot's headquarters in Denmark later this year, in which every aggrieved party is welcome to participate.

One of our employees (Mr. Günay) has already flown to Denmark last year and talked to the CEO of Trustpilot, who promised us his support, but has not kept his promise until today.

(Feel free to share your personal experiences with Trustpilot with us. We will publish them for you on this page.)

We live in the age of the WorldWideWeb (WWW), which means that consumers hardly ever buy anything without first having researched the product and/or the company offering it on the Internet. Often the average rating of a company is decisive for the purchase decision!

It is precisely this method that is shamelessly exploited by competitors as well as by large rating portals such as Trustpilot to ruin companies or force them into costly cooperation.

If you want to harm a company, you can easily find service providers on the internet who write fake reviews for a few euros. Whether you use this for your own company in a positive sense or for other companies in a negative sense remains to be seen. At least it can be done without much effort and with a small investment.

Although Trustpilot claims to have an intelligent "fake checker" in use, it fails completely during the first self-experiment. Genuine reviews of genuine purchases were automatically removed. When asked by email why these were deleted, no response was received. On the other hand, a fake rating we submitted for test purposes is still visible today!

Trustpilot stands up to companies

The question is: "What can a company or online trader do against Trustpilot?" To anticipate: Nothing - except to actively use Trustpilot. Trustpilot virtually forces business owners to work with the rating portal, even if they don't want to use it at all. There is no way to delete a company profile, you can only set it to "inactive", but then it remains visible and on top of that, negative reviews can be found on the internet without comment. Of course, this only makes matters worse. By the way, Trustpilot marks such companies with "ownership not claimed", which also leads to a dubious image and thus further damages the company.

Medium-sized and small businesses are ruined!

Trustpilot's entire system is structured in such a way that a company is either prepared to work with Trustpilot and its guidelines and pay for it, or Trustpilot's system will drive the company out of the market and ruin it - to the point of insolvency.

In the long run, it is not at all possible for small to medium-sized businesses to fight against defamation on the Internet from portals like Trustpilot!

First, several negative reviews are submitted, to which one reacts as a company by contacting the review portal - in this case "Trustpilot" - and after a short research proves that (as in our case) it is about reviews from "non-customers", to which Trustpilot does not respond, let alone remove them. Instead, one suddenly receives an offer from questionable other service providers to have the reviews removed from Trustpilot for a certain fee.

The advertising slogans then read

• "Payment only for actual deletion- we guarantee a clean image"
• "We take the stars (ratings) out of the sky for you".
• Etc. etc.

You only have to type "delete Trustpilot reviews" into Google...

You'd think there was a whole new business industry on the market that made it its business to remove negative comments (that just happened to be made) and invent new positive reviews in exchange for payment!

In the past, companies were usually visited by dangerous-looking gentlemen who offered to protect their business for a small fee, and if there was no danger until then, the gentlemen themselves became a danger... Back then, the whole thing was called "protection mafia", today it is done quite elegantly with rating portals like Trustpilot and questionable reputation service providers (rating deletors) who owe their raison d'être to the rating portals!

You wonder if the judicial system in Germany can't do anything about it?

But you can call in lawyers who, just like the dubious service providers, promise to delete unjustified ratings for a certain fee. The difference is that with lawyers you pay by the hour, but with rating erasers you pay by the number of ratings.

---

Is it all fake or what?

Abandoned and barren: welcome to Trustpilot in Denmark

During a "trip" to Trustpilot's corporate office in Copenhagen, one of our team members got a real surprise. Our colleague wanted to take the opportunity to ask for a conversation with the responsible persons of Trustpilot directly on the spot, after they did not react in any way to our mail to Mr. Peter Holten Mühlmann (owner) or to this website.

After this visit to the Danish capital, however, we are seriously wondering whether this is really the headquarters of Trustpilot, whether there is really more than one Trustpilot employee and whether Mr. Peter Holten Mühlmann really has something to do with this company. You can now find out how we arrived at these questions here in our new picture gallery:

Trustpilot, here we come!

After arriving at Copenhagen Airport, I head straight for Trustpilot's company address, Pilestræde 58 1112 Copenhagen, After all, I don't want to lose any time. A few more meters and I arrive at the building entrance. It is now noon 12:30 CET.

Somehow yawning emptiness - with me only two people on the street. In addition, a van and lots of bikes without drivers. I thought I was in the Danish capital in the immediate vicinity of the center. Unfortunately, no one is with me and I also see no one who could pinch me, so I know, that I am actually in Copenhagen at the Trustpilot headquarters.

So, now you should slowly see the entrance of Trustpilot. Ah yes:

So, the entrance is reached. Still no human being to see. Far and wide only bicycles. Maybe we got the address wrong?

No, down here is already a (albeit rather unappetizing looking) mailbox of the company Trustpilot.

Aha - and here the Trustpilot company nameplate finally appears:

Looking through the glass entrance, the same strange picture. No one there, and in broad daylight. After all, there are other companies in the building. Strange:

So let's go into the building, past the alarm system, with security code, surveillance camera and intercom system - just like in a high-security wing. All I want is a conversation with someone who can help us.

Then let's go inside the building.

Again, yawning emptiness. There must be someone in the building.

Again, yawning emptiness. There must be someone in the building.

Then it's off to the elevator and up to the fifth floor to Trustpilot. I can push as hard as I want, but the thing doesn't move. It's amazing how the Trustpilot floor is shielded and secured. As if they had something against unexpected visitors. No wonder, given their questionable business practices. They will be explained to me again impressively by the apparently only employee of Trustpilot. But first, here are my shots of the non-running elevator and the yawningly empty reception hall of the huge company building in the middle of Copenhagen.

Okay, attempt failed. And back out into the empty reception hall and onto the street. Time for plan B: I ring Trustpilot in the hope that someone will answer. And I'm lucky: The guy at the reception desk comes down to me. Apparently, people like me don't have access to Trustpilot itself. All roads lead to Rome, but none of them lead to Trustpilot.

So I ask if I can talk to someone in charge about negative fake reviews. But my interlocutor says: No. You have to register online and make an appointment. I should expect to wait at least several weeks, or better yet, months, if I get an appointment at all, he says. And he asks quite brazenly whether we pay for Trustpilot services. Then you could get to your goal faster, if I understood him correctly. I find that very strange to highly unserious.

Why should one get an appointment against payment? My counterpart is more talkative than expected and tells me that Trustpilot often has the cases, that there are bad reviews, but that someone travels to Denmark especially for them, he has never experienced that.

For a second, later conversation, the gentleman did not come down to me. This then went over the intercom. On my questions whether there is a contact person at Trustpilot or whether I can at least get a business card, I received only negative answers from a meanwhile audibly sour person.

Ok I realize that I am not taken seriously here with a spontaneous appointment despite my long journey from Germany at Trustpilot and we would have to plan well in advance. But I do not give up so easily. I'm going on the search for other "living" people in this seemingly extinct area in the middle of Copenhagen.

A look at the ceiling says more than a thousand words: Not cleaned for a while or a movie-like haunted house? At least a few animal "tenants" are obviously here. And a few human leftovers on the floor and walls? Is this the ambience of the headquarters of a successful company?

Here another unkempt side entrance and again no human being far and wide - neither inside nor outside.

Even in the backyard and in the parking lot there is a yawning emptiness. In the meantime, it is after 4:00 pm. Classic closing time, but no one leaves the huge building ... It's not a holiday in Denmark either. So what is going on here, please?

Then I meet a few people after all. Hard to believe. I went now times around the corner. There is a fountain and benches on which several people have taken a seat. Most of them are friendly and talkative, but unfortunately they can't help me either. In any case, none of them is an employee of Trustpilot. Missing on the whole line!

But the trip to Trustpilot in Denmark was still not in vain. After all, the bad impression of this company was confirmed many times. Either the employees hid all day because they feared unpleasant visitors. But then they would surely have called the police, which I didn't see either. Or maybe there is no one working at the location in the center of Copenhagen except the gentleman who explained to me how hopeless my plan is and that if you pay for Trustpilot services, you might be able to get an appointment.

I have the impression that the company headquarters here has a kind of token function and is not a company location at all. Otherwise, someone might have noticed how dirty everything is here and cannot meet the standards of a large company.

The fact that Trustpilot exists is undisputed. Otherwise, the many negative fake reviews of our company would not exist. But I wonder where Trustpilot actually is and who and if anyone works there. But the best thing to do is to ask Mr. Peter Holten Mühlmann. Maybe the Trustpilot boss will answer our questions this time. We will keep you posted!